Product recall · January 4, 2017
Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What to do: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
- Recall number
- 17064
- Announced
- Product
- Panasonic battery packs used in Toshiba laptop computers
- Manufacturer
- Panasonic, of Japan
- Importer
- Toshiba America Information Systems Inc., of Irvine, Calif.
- Made in
- China
- Affected products
- This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
- Units
- About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
- Incidents / injuries
- The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.
- Sold at
- Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Consumer contact
- Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
- Source
- U.S. Consumer Product Safety Commission recall notice 17064
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Panasonic recalls
- Panasonic Recalls Electric Toaster Ovens Due to Shock and Fire Hazards Jul 2026
- Fujitsu Recalls Battery Packs for Fujitsu Notebook Computers and Workstations Due to Fire and Burn Hazards Feb 2018
- Panasonic Recalls Flat Screen Televisions and Swivel Stands Due to Tip-Over Hazard Jan 2018
- Sony Expands Recall of VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards (Recall Alert) Feb 2017
- Sony Recalls VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards Jun 2016
- Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards Mar 2016
- Panasonic Recalls Lithium-ion Laptop Battery Packs Due to Fire Hazard Mar 2016
- Panasonic Recalls Metal Cutter Saws Due to Laceration Hazard Sep 2015
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.