Product recalls
Toshiba Recalls: 4 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 4 recalls involving Toshiba products since 2010, the most recent on February 21, 2024. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Toshiba recalls
Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards
Hazard: The laptop AC adapters can overheat and spark, posing burn and fire hazards.
What was recalled: This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand Name Model Name /Number Serial Number format with embedded date c
Remedy: Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
Sold at: Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
Contact: Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on "Recall Information" located on the bottom of the page for more information.
Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What was recalled: This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed
Remedy: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Sold at: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Contact: Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What was recalled: This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Remedy: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Sold at: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
Contact: Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
Toshiba Recalls T Series Notebook Computers Due to Burn Hazard
Hazard: The notebook computers can overheat at the notebook's plug-in to the AC adapter, posing a burn hazard to consumers.
What was recalled: This recall involves certain Toshiba Satellite T135, Satellite T135D and Satellite Pro T130 notebook computer models. "Toshiba" is printed on the top of the notebook computer. The model name and number are printed on a label on the bottom of the notebook computers.
Remedy: Consumers should immediately download the latest version of Toshiba's BIOS computer program to their notebook computer at http://laptops.toshiba.com/about/consumer-notices. This new computer program will detect whether the notebook computer is overheating, and if so, disable the notebook computer's external power and display a message directing the consumer to contact Toshiba for a free repair. Consumers who do not have Internet access should contact Toshiba to arrange for installation of the updated BIOS.
Sold at: Electronics stores and other retailers nationwide and online, including at Toshibadirect.com and other websites, from August 2009 through August 2010 for between $600 and $800.
Contact: For additional information, contact Toshiba at (800) 457-7777 anytime or visit the firm's website at http://laptops.toshiba.com/about/consumer-notices
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.