Product recall · March 30, 2016
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Hazard: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What to do: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
- Recall number
- 16131
- Announced
- Product
- Panasonic battery packs used in Toshiba laptop computers
- Manufacturer
- Panasonic, of Japan
- Importer
- Toshiba America Information Systems Inc., of Irvine, Calif.
- Made in
- China, Japan
- Affected products
- This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
- Units
- About 91,000 (in addition, 10,000 were sold in Canada)
- Incidents / injuries
- The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
- Sold at
- Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.
- Consumer contact
- Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
- Source
- U.S. Consumer Product Safety Commission recall notice 16131
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Panasonic recalls
- Panasonic Recalls Electric Toaster Ovens Due to Shock and Fire Hazards Jul 2026
- Fujitsu Recalls Battery Packs for Fujitsu Notebook Computers and Workstations Due to Fire and Burn Hazards Feb 2018
- Panasonic Recalls Flat Screen Televisions and Swivel Stands Due to Tip-Over Hazard Jan 2018
- Sony Expands Recall of VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards (Recall Alert) Feb 2017
- Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards Jan 2017
- Sony Recalls VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards Jun 2016
- Panasonic Recalls Lithium-ion Laptop Battery Packs Due to Fire Hazard Mar 2016
- Panasonic Recalls Metal Cutter Saws Due to Laceration Hazard Sep 2015
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.