Product recall · March 24, 2022
Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
Hazard: The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
What to do: Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.
- Recall number
- 22107
- Announced
- Product
- Ninebot Children's Bicycle Helmets
- Manufacturer
- GuangZhou NOW Sports Gear Co. Ltd., of China
- Importer
- Segway Inc., of Bedford, N.H.
- Made in
- China
- Affected products
- This recall involves the Ninebot Kids bike helmets. The helmets were sold in an orange/white exterior color and in size extra-small (XS), fitting head circumferences from about 19 ½ inches to 21½ inches. Ninebot is printed on the sides of the helmet. Model NB-410 is printed on a label on the inside of the helmet. The batch code and date can be found on a separate label on the inside of the helmet. Only helmets with batch code SN4500056024 and Date: August 2020 are included in this recall.
- Units
- About 960
- Incidents / injuries
- None reported
- Sold at
- Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50.
- Consumer contact
- Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.
- Source
- U.S. Consumer Product Safety Commission recall notice 22107
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Segway recalls
- Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury Mar 2025
- Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards Nov 2024
- Segway Powersports Recalls 2022 Fugleman UT10E and UT10X Utility-Terrain Vehicles Due to Fire Hazard (Recall Alert) Dec 2023
- Segway Powersports Recalls Fugleman Utility Terrain Vehicles (UTVs) Due to Fire Hazard (Recall Alert) Jul 2022
- Segway Reannounces Recall of Off-Board Chargers for Segway Personal Transporters Due to Shock Hazard (Recall Alert) May 2017
- Segway Recalls Off-Board Chargers for Segway Personal Transporters Due to Shock Hazard (Recall Alert) Sep 2015
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.