Product recall · November 21, 2024
Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards
Hazard: The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider.
What to do: Consumers should immediately stop using the recalled KickScooters and contact Segway for a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. Segway is contacting all known purchasers directly.
- Recall number
- 25052
- Announced
- Product
- Segway Ninebot P100 KickScooters
- Importer
- Segway Inc., of Los Angeles
- Made in
- China
- Affected products
- This recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing the date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter is 46 inches long, 25 inches wide and 50 inches high, and weighs about 72.5 pounds.
- Units
- About 1,400
- Incidents / injuries
- The firm has received 31 reports of broken front forks, including six reports of injuries, including a fracture, cuts, scrapes, bruises and shoulder pain.
- Sold at
- Broward Motorsport, of Fort Lauderdale, Hollywood, Hobe Sound and West Palm Beach, Florida; Mad Dog Cycles, of Orem, Utah; NYC Bike and Scooter, of New York; Scooter Mutter, of Belmont, Massachusetts; and Urban Motion, of Culver City, California and online at Amazon.com, BestBuy.com, store.segway.com, Indiegogo.com (Longham Tech Co. Limited) and https://www.ebay.com/str/skytechgaming?_trksid=p4429486.m3561.l161211(SupTech) from October 2022 through June 2024 for about $2,000.
- Consumer contact
- Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at recall@segway.com, or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information.
- Source
- U.S. Consumer Product Safety Commission recall notice 25052
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Segway recalls
- Segway Recalls Segway Ninebot Max G30P and Max G30LP KickScooters Due to Fall Hazard and Risk of Serious Injury Mar 2025
- Segway Powersports Recalls 2022 Fugleman UT10E and UT10X Utility-Terrain Vehicles Due to Fire Hazard (Recall Alert) Dec 2023
- Segway Powersports Recalls Fugleman Utility Terrain Vehicles (UTVs) Due to Fire Hazard (Recall Alert) Jul 2022
- Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury Mar 2022
- Segway Reannounces Recall of Off-Board Chargers for Segway Personal Transporters Due to Shock Hazard (Recall Alert) May 2017
- Segway Recalls Off-Board Chargers for Segway Personal Transporters Due to Shock Hazard (Recall Alert) Sep 2015
All Segway recalls · Segway products and prices
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.