Product recall · February 21, 2024
Dynabook Americas Recalls 15.5 Million Toshiba Laptop AC Adapters Due to Burn and Fire Hazards
Hazard: The laptop AC adapters can overheat and spark, posing burn and fire hazards.
What to do: Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter. Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
- Recall number
- 24122
- Announced
- Product
- Toshiba Laptop AC Adapters
- Importer
- Dynabook Americas Inc., of Irvine, California (importer at the time of sale was Toshiba America Information Systems, Inc.)
- Made in
- China
- Affected products
- This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately. They have date codes between April 2008 through December 2012 in either a year month, date format, i.e. April 2008 is 0804, or year week, date format, i.e. week 15 of 2008 is 0815. The AC adapters are black and have the following model numbers and serial numbers and date codes printed on the AC adapter rating label. Brand Name Model Name /Number Serial Number format with embedded date code Date Code Toshiba G71C0009S110 T**0815********** ~ T**1253********** (Year 2008 Week 15 to Year 2012 Week 53) 0815 - 1253 G71C0009S111 0815 - 1253 G71C0009S112 0815 - 1253 G71C0009S113 0815 - 1253
- Units
- About 15.5 million (In addition, about 1.3 million were sold in Canada)
- Incidents / injuries
- The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
- Sold at
- Various stores nationwide and Toshiba.com from April 2008 through April 2014 with Toshiba brand laptop computers, or separately for between $25 and $75.
- Consumer contact
- Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday, email at dba-acadapter2024@dynabook.com or online at https://support.dynabook.com/recall2024ax or at https://us.dynabook.com and click on "Recall Information" located on the bottom of the page for more information.
- Source
- U.S. Consumer Product Safety Commission recall notice 24122
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Toshiba recalls
- Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards Jan 2017
- Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards Mar 2016
- Toshiba Recalls T Series Notebook Computers Due to Burn Hazard Sep 2010
All Toshiba recalls · Toshiba products and prices
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.