Product recall · July 31, 2018

Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert)

Recall number 18755 · About 3,000 (The trainers and ellipticals were previously recalled in January 2014.) · All Ascent recalls

Hazard: Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.

What to do: Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly

Read the official CPSC recall notice (opens in a new tab)

Recalled product: Ascent Trainer® by Matrix and Matrix fitness elliptical
Recall number
18755
Announced
Product
Ascent Trainer® by Matrix and Matrix fitness elliptical
Importer
Johnson Health Tech North America, Inc. of Cottage Grove, Wis.
Made in
Taiwan
Affected products
This recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines
Units
About 3,000 (The trainers and ellipticals were previously recalled in January 2014.)
Incidents / injuries
The firm has received 11 additional reports of sparking, smoking, "shorting out," and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall.
Sold at
Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed.
Consumer contact
Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
Source
U.S. Consumer Product Safety Commission recall notice 18755
Last checked

What to do if you own this product

  • Stop using the product if the notice tells you to.
  • Find the model number, serial number or date code on the product and compare it with the notice.
  • Contact the company using the details above for the refund, repair or replacement.
  • Report an injury or a safety problem at SaferProducts.gov.

Read the official CPSC recall notice (opens in a new tab)

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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.