Product recall · January 23, 2014
Matrix Fitness Ascent Trainers and Ellipticals Recalled by Johnson Health Tech Due to Fire Hazard
Hazard: Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
What to do: Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Units are self-powered and can be used without being plugged into an electrical outlet.
- Recall number
- 14086
- Announced
- Product
- Ascent Trainer® by Matrix and Matrix Fitness Elliptical
- Importer
- Johnson Health Tech North America, Inc. of Cottage Grove, Wis.
- Made in
- Taiwan
- Affected products
- This recall involves all Matrix Fitness Ascent Trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent Trainers and Ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the Elliptical machines, but include an incline function. Users operate the machines in a standing position. The Ellipticals are black and silver-colored. The Ascent Trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" h
- Units
- About 2,800 in the U.S.
- Incidents / injuries
- The company reports 44 incidents of sparking, smoking, charring and/or melting at the power cord and socket. There was one report of the power socket and cord catching fire. No injuries have been reported.
- Sold at
- Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide, from November 2011 through December 2012, for about $6,000 to $11,000 depending on console installed.
- Consumer contact
- Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
- Source
- U.S. Consumer Product Safety Commission recall notice 14086
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Ascent recalls
- Vitamix Reannounces and Expands Recall of Ascent Series and Venturist Series 8-ounce and 20-ounce Blending Containers and Blade Bases Due to Laceration Hazard; Offers New Repair Kit Due to Additional Injuries Jun 2024
- Vitamix Recalls Ascent and Venturist Series Blending Containers Due to Laceration Hazard Aug 2018
- Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert) Jul 2018
All Ascent recalls · Ascent products and prices
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