Product recall · March 29, 2018
Primo Recalls Beverage Dispensers Due to Burn Hazard
Hazard: Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
What to do: Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
- Recall number
- 18132
- Announced
- Product
- Primo hTrio Multi-purpose beverage dispensers
- Manufacturer
- Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd., of China
- Importer
- Primo Water Operations Inc. of Winston-Salem, N.C.
- Distributor
- Wal-Mart Stores Inc., of Bentonville, Ark.
- Made in
- China
- Affected products
- This recall involves the Primo hTrio Multi-Purpose beverage dispensers purchased on or before December 31, 2017 which provides both hot and cold water and brews 6, 8, and 10 ounce hot beverages. Model numbers 601225, 601229, and 601240 are printed on the bottom of the product and Primo is printed on the front.
- Units
- About 11,000
- Incidents / injuries
- Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.
- Sold at
- Sam's Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250.
- Consumer contact
- Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.
- Source
- U.S. Consumer Product Safety Commission recall notice 18132
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Midea recalls
- Midea Recalls About 1.7 Million U and U+ Window Air Conditioners Due to Risk of Mold Exposure Jun 2025
- Dehumidifiers Made by Midea Recalled Due to Serious Fire and Burn Hazards; $4.8 Million in Property Damage Reported Nov 2016
- GE Brand Dehumidifiers by Midea Recalled for Repair Due to Fire Hazard; Sold Exclusively at Walmart Apr 2014
- GE and Professional Series Brand Dehumidifiers Recalled Due to Fire Hazard Jan 2011
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.