Product recall · October 13, 2016
Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards
Hazard: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
What to do: Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
- Recall number
- 17011
- Announced
- Product
- Samsung Galaxy Note7 smartphones
- Manufacturer
- Samsung Electronics America Inc., of Ridgefield Park, N.J.
- Made in
- South Korea, China
- Affected products
- This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
- Units
- About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016)
- Incidents / injuries
- Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
- Sold at
- Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores, online at www.samsung.com and other websites and on third party websites from August 2016 through October 2016 for between $850 and $890.
- Consumer contact
- Contact your wireless carrier, place of purchase or Samsung toll-free at 844-365-6197 anytime, or go online at http://www.samsung.com
- Source
- U.S. Consumer Product Safety Commission recall notice 17011
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Samsung recalls
- Samsung Recalls Slide-In Electric Ranges Due to Fire Hazard Aug 2024
- Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available Dec 2022
- Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries Nov 2016
- Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards Sep 2016
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.