Product recall · November 1, 2012
Bose Recalls Dual-Voltage CineMate II Home Theater Speaker Systems Due to Fire Hazard
Hazard: A component in the bass module can fail when used outside of the U.S. in electrical outlets rated at 220 volts or higher, presenting a fire hazard to consumers.
What to do: Consumers should immediately stop using and unplug any dual-voltage CineMate II systems and contact Bose to arrange for a free repair or replacement of the bass module.
- Recall number
- 13022
- Announced
- Product
- Dual-Voltage CineMate II Home Theater Speaker Systems
- Distributor
- Bose Corporation, of Framingham, Mass.
- Made in
- Mexico
- Affected products
- This recall involves dual-voltage CineMate Series II and CineMate GS Series II digital home theater speaker systems designed to operate with U.S. 120-volt electrical outlets and European outlets of 220 volts or higher. Each speaker system includes two speakers, one bass module, a remote control device, an interface module and accessories. The components are black. Dual-voltage systems included in the recall have a product code of 051365, 051470 or 057971, which are the first six digits of the serial number on the product label located on the back of the bass module.
- Units
- About 20,500
- Incidents / injuries
- Bose has received two reports of the bass modules igniting when used in 220-volt electrical outlets in Europe. No injuries were reported.
- Sold at
- U.S. Military Exchanges and select U.S. retailers from September 2009 through September 2012 for between $600 and $800.
- Consumer contact
- Bose Corporation; toll-free (877) 354-1004, 8:30 a.m. to 9 p.m. Monday through Friday ET in the U.S. or 001 (508) 614-1842, 8:30 a.m. to 5 p.m. ET Monday through Friday outside the U.S., or www.bose.com/safety for more information.
- Source
- U.S. Consumer Product Safety Commission recall notice 13022
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
More Bose recalls
- Bose Recalls Lithium-Ion Battery Packs for S1 Pro and S1 Pro+ Bluetooth Speaker Systems Due to Risk of Injury from Fire and Overheating Hazards Nov 2026
- Bose Recalls Acoustimass®, Lifestyle® and Companion™ Bass Modules Due to Fire Hazard Jun 2023
- Bose Recalls EdgeMax® and FreeSpace® Loudspeakers Due to Injury Hazard (Recall Alert) Jul 2019
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