Product recall · August 28, 2019

Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

Recall number 19189 · About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico) · All KitchenAid recalls, All Whirlpool recalls

Hazard: The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

What to do: Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Read the official CPSC recall notice (opens in a new tab)

Recalled product: Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Recall number
19189
Announced
Product
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Manufacturer
Whirlpool Corporation, of Benton Harbor, Mich.
Made in
United States
Affected products
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB
Units
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Incidents / injuries
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.
Sold at
Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.
Consumer contact
Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.
Source
U.S. Consumer Product Safety Commission recall notice 19189
Last checked

What to do if you own this product

  • Stop using the product if the notice tells you to.
  • Find the model number, serial number or date code on the product and compare it with the notice.
  • Contact the company using the details above for the refund, repair or replacement.
  • Report an injury or a safety problem at SaferProducts.gov.

Read the official CPSC recall notice (opens in a new tab)

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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.