Product recall · November 21, 2012
Hunter Douglas Recalls to Repair Custom Cellular and Pleated Window Coverings Due to Strangulation Hazard
Hazard: Some of the cords inside the breakaway cord stop were tied in a single knot which can prevent the cord stop from functioning as designed to break away. A child can become entangled in a cord loop and strangle.
What to do: CPSC urges consumers to check their window coverings to see if the cords inside the breakaway cord stop are tied in a single knot. The breakaway cord stop is the plastic device that attaches two cords from the end of the blind to a single cord used to adjust the blind. Blinds have adjustment cords on both ends of the head rail with a cord stop on each. If there is a knot in the two cords inside the cord stop, stop using these window coverings and contact Hunter Douglas for a free repair kit with instructions on untying the knot. Hunter Douglas will also be contacting consumers to provide repair kits.
- Recall number
- 13707
- Announced
- Product
- Standard cordlock top-down/bottom-up Duette and Applause honeycomb shades; standard cordlock top-down/bottom-up Hunter Douglas pleated shades; Hunter Douglas Brilliance Privacy View pleated shades and standard cordlock Duette and Applause Duolite shades
- Manufacturer
- Hunter Douglas Fabrication Co., of West Sacramento, Calif.
- Made in
- United States
- Affected products
- This recall involves custom-made cellular and pleated window coverings, sold in various colors and featuring a breakaway cord stop. These honeycomb and pleated shades have a top-down and bottom-up function allowing for the raising and lowering of the shades from the top down or from the bottom up. The Hunter Douglas logo is printed on the tassels on the single cords that descend from the breakaway cord stop.
- Units
- About 4,400 shades
- Incidents / injuries
- None
- Sold at
- Hunter Douglas dealers nationwide from January 2011 through August 2012. Custom shade prices vary widely based on size, style and dealer. Retail prices for these recalled shades range from $240 up.
- Consumer contact
- For additional information, contact Hunter Douglas at (800) 997-2389 from 9 a.m. to 8 p.m. ET Monday through Friday or visit the firm’s website at http://www.hunterdouglas.com/connector
- Source
- U.S. Consumer Product Safety Commission recall notice 13707
- Last checked
What to do if you own this product
- Stop using the product if the notice tells you to.
- Find the model number, serial number or date code on the product and compare it with the notice.
- Contact the company using the details above for the refund, repair or replacement.
- Report an injury or a safety problem at SaferProducts.gov.
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Source: U.S. Consumer Product Safety Commission recalls database. Recall data last checked against the CPSC database on November 9, 2026. Savings Ahead is not affiliated with the CPSC or the companies named; always follow the official notice. Found a mistake? See our corrections policy.