Product recalls
Lenovo Recalls: 7 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 7 recalls involving Lenovo products since 2010, the most recent on November 22, 2023. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Lenovo recalls
Lenovo Recalls USB-C Laptop Power Banks Due to Fire Hazard
Hazard: The power bank's internal screws can come loose, causing a short circuit and overheating of the lithium-ion battery, posing a fire hazard. Do not put lithium-ion batteries in the trash or battery recycling boxes found at various retail and home improvement stores. They can cause fires and explosions if they are damaged or crushed and are a hazard when thrown in the trash.
What was recalled: This recall involves the Lenovo USB USB-C Laptop Power Bank with model number PBLG2W. The power bank has a 20,000 mAh rechargeable lithium-ion battery used to charge laptops, cell phones, and other devices when an electrical outlet is not available. The power bank is black and measures approximately 7 inches long by 3 inches wide. "Lenovo" is printed in black letters on a red tag on the USB power cord. The recalled units were manufactured between January 2022 and June 2022. The manufacturing dat
Remedy: Consumers should immediately stop using the recalled Lenovo USB-C Laptop Power Banks and contact Lenovo for a free replacement as well as instructions for properly disposing of lithium-ion batteries according to local and state regulations.
Sold at: Online at www.lenovo.com, www.newegg.com, www.cdw.com, www.insight.com, www.connection.com, www.shi.com, www.Softchoice.com, www.eBay.com and www.staples.com from May 2022 through January 2023 for about $100.
Contact: Lenovo toll-free at 866-989-0515 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recalls@lenovo.com or online at https://support.lenovo.com/solutions/HT515669 or at www.lenovo.com and click on "Product Recalls" at the bottom of the page for more information.
Lenovo Recalls ThinkPad Laptops Due to Fire Hazard
Hazard: An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
What was recalled: This recall involves 14-inch ThinkPad X1 Carbon 5th Generation laptops. They were sold in silver and black. The product name "5th Generation Lenovo ThinkPad X1 Carbon," the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N are printed on the bottom of the laptop. Laptops manufacture dates from 16/12 through 17/10 (for December 2016 through October 2017) are included in the recall. The manufacturing date codes can be found on the bottom of the laptop.
Remedy: Consumers should immediately visit https://support.lenovo.com/X1C_5GEN_RECALL to see if their laptop is included in the recall and for assistance in locating the nearest authorized repair center for inspection and repair. If the laptop is included in the recall, stop using it immediately.
Sold at: Lenovo.com, CDW, Insight, Connection, Zones, and to other PC resellers from December 2016 through November 2017 for between $1,100 and $2,600.
Contact: Lenovo Services at 800-426-7378, 24 hours a day, seven days a week, or an authorized Warranty Services Provider or online at https://support.lenovo.com/X1C_5GEN_RECALL or www.lenovo.com and click on Products and Services to access the recall section.
Lenovo Expands Recall of Battery Packs for ThinkPad Notebook Computers Due to Fire Hazard
Hazard: The battery packs can overheat, posing a fire hazard.
What was recalled: This recall involves Lenovo battery packs sold with the following ThinkPad notebook computers: the Edge 11, 13, 14, 15, 120, 125, 320, 325, 420, 425, 430, 520, 525 and 530 series; the L412, L420/421, L512 and L520 series; the T410, T420, T510 and T520 series; the W510 and W520 series; and the X100e, X120e, X121e, X130e, X200, X200s, X201, X201s, X220 and X220t series. The battery packs were also sold separately. The black battery packs measure between 8 to 11 inches long, 1 to 3 inches wide and
Remedy: Consumers should immediately turn off their ThinkPad notebook computer, remove the battery pack and contact Lenovo for a free replacement battery pack. Consumers can continue to use their ThinkPad notebook without the battery pack by plugging in the AC adapter and power cord.
Sold at: Computer and electronics stores, and authorized dealers nationwide and online at www.lenovo.com from February 2010 through June 2012 for between $350 and $3,000 when sold as part of ThinkPad notebook computers. The battery packs were also sold separately for between $80 and $150.
Contact: Lenovo at (800) 426-7378 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lenovo.com and select Support at the top of the page, then click on the link to the recall page in the News and Alerts section at the bottom right of the page for more information.
Lenovo Recalls Computer Power Cords Due to Fire and Burn Hazards
Hazard: The AC power cord can overheat, posing fire and burn hazards.
What was recalled: This recall involves Lenovo's LS-15 AC power cord manufactured from February 2011 to December 2011. The power cords were distributed with IdeaPad brand B-, G-, S-, U-, V- and Z-series laptop computers and Lenovo brand B-, G- and V-series laptop computers. The recalled power cords are black in color and have the "LS-15" molded mark on the AC adapter end. The manufacture date code in the format REV: 00 YYMM is on a label attached to the cord.
Remedy: Consumers should immediately unplug and stop using the recalled power cords and contact Lenovo for a free replacement. Consumers can continue to use the computer on battery power.
Sold at: Laptop computers with the AC power cords were sold at computer and electronics stores, authorized dealers and online at www.lenovo.com from February 2011 through June 2012 for between $350 and $1,500.
Contact: Lenovo at (800) 426-7378 from 9 a.m. to 5 p.m. ET Monday through Friday; or online at www.lenovo.com and click on Support at the bottom of the page, then select News and Alerts, then click on Recalls for more information.
Lenovo Recalls Battery Packs for ThinkPad Notebook Computers Due to Fire Hazard
Hazard: The battery packs can overheat, posing a fire hazard.
What was recalled: This recall involves Lenovo battery packs sold with the following ThinkPad notebook computers: the Edge 11, 13 and 14 series, the T410, T420, T510 and W510 series, and the X100e, X120e, X200, X201 and X201s series. The battery packs were also sold separately. The black battery packs measure between 8 to 11 inches long, 1 to 3 inches wide and about 1 inch high. Recalled battery packs have one of the following part numbers starting with the fourth digit in a long series of numbers and letters prin
Remedy: Consumers should immediately turn off their ThinkPad notebook computer, remove the battery pack and contact Lenovo for a free replacement battery pack. Consumers can continue to use their ThinkPad notebook without the battery pack by plugging in the AC adapter and power cord.
Sold at: Computer and electronics stores, authorized dealers and online at www.lenovo.com nationwide from October 2010 through April 2011 for between $350 and $3,000 when sold as part of ThinkPad notebook computers. The battery packs were also sold separately for between $80 and $150.
Contact: Lenovo at (800) 426-7378 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.lenovo.com and select Support at the top of the page, then click on the link to the recall page in the News and Alerts section at the bottom right of the page for more information.
Lenovo Expands Recall of ThinkCentre Desktop Computers Due to Fire Hazard
Hazard: A defect in an internal component in the power supply can overheat and pose a fire hazard.
What was recalled: The recalled all-in-one desktop computers, or PCs, are flat-panel monitors with the PC integrated into the monitor housing itself. The power supplies are also inside the monitor or PC housing. The computer chassis has a matte black finish with the brand name "ThinkCentre" in the lower left hand corner of the monitor front. The recalled desktop model numbers, M90z and M70z, along with the serial number and manufacturing date code can be found on a label on the underside of the unit. Models Date C
Remedy: Consumers should immediately stop using the computers, unplug the power supply and contact the firm to determine if your computer is included in the recall and to schedule an appointment for a free replacement of the power supply. Because additional systems and manufacturing dates have been added to the recall, even those customers who contacted Lenovo regarding the March 2012 recall should contact Lenovo again to verify if their system is part of this expanded program.
Sold at: Online at Lenovo's websites, by telephone and direct sales through Lenovo authorized distributors nationwide from May 2010 through March 2012 for about $500 for the M70z model and $800 for the M90z model.
Contact: For additional information, contact Lenovo toll-free at (855) 248-2194 anytime, or visit the firm's website at www.lenovo.com/aiopsurecall
Lenovo Recalls ThinkCentre Desktop Computers Due to Fire Hazard
Hazard: A defect in an internal component in the power supply can overheat and pose a fire hazard.
What was recalled: The recalled all-in-one desktop computers, or PCs, are flat-panel monitors with the PC integrated into the monitor housing itself. The power supplies are also inside the monitor or PC housing. The computer chassis has a matte black finish with the brand name "ThinkCentre" in the lower left-hand corner of the monitor front. The recalled desktop model numbers are M90z and M70z along with the serial number and manufacturing date code can be found on a label on the underside of the unit. Models Date
Remedy: Consumers should immediately stop using the computers, unplug the power supply and contact the firm to determine if your computer is included in the recall and to schedule an appointment for a free replacement of the power supply.
Sold at: Online at Lenovo's websites, by telephone and direct sales through Lenovo authorized distributors nationwide from May 2010 through January 2012 for about $500 for the M70z model and $800 for the M90z model.
Contact: For additional information, contact Lenovo toll-free at (855)248-2194 anytime, or visit the firm's website at www.lenovo.com/aiopsurecall
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.