| |
How do I exchange an
item?
At SavingsAhead.com, we'd like to help you resolve a purchase
problem as quickly and easily as possible. Provided you meet the terms
and conditions listed below, you may make an exchange.
In order to request a exchange for your item, you must first
obtain a Return Merchandise Authorization Number. After a Savings
Ahead Customer Service Representative reviews the request, we will
send you a RMA# and the address to exchange the item. You will
receive a response within 7 - 10 days.
General Policies
• Shipping charges are non-refundable.
• All exchanges and returns require a Return Merchandise Authorization (RMA)
number. Exchanges and credits cannot be processed without one.
• An RMA must be requested within 15 days of the original invoice date.
Thereafter, all sales are final.
• The returned package must be received within 7 business days of the
RMA issue date.
• All products are sold with their respective manufacturer’s warranties.
Please note that warranty periods and services vary by manufacturer and
product.
• When returning product, we strongly recommend the use of a carrier
that can track packages. You also assume responsibility for insuring the
returned item.
• All items must be returned in “as new” condition in the original
packaging and have all accessories, blank warranty cards, and owner’s
manuals.
• Please note all returns conditions listed below, as applicable to your
return.
Exceptions to our Returns Policy
Due to manufacturer’s policies, we cannot accept returns for some
products.
Important Note: Please read the information below when requesting your Exchange
Authorization.
- All exchange requests must have an RMA number. Exchanges sent in
without an RMA number will be refused.
- Customer must request RMA number within 15 days effective from date
of delivery of order to you.
- Customer must print RMA number on
outside of shipping box
- Item(s) being exchanged must be exchanged in original packaging and
in original condition along with a copy of the original invoice.
- Products showing wear, abuse ,alteration or breakage, whether
accidental or intentional, can not be accepted back even if within
the 15 day period.
- Exchange shipping is the responsibility of the customer. Refund of
exchange shipping cost may be requested. Refund requests are
reviewed on an individual basis
at the time of processing and are granted at the discretion of
company depending on the reason for exchange.
- For your protection, we recommend
that you send merchandise back via UPS Insured Mail.
- Certain items including but not limited to
edibles (food and drink products), razors, shavers, dental
care, hair care cannot be
exchanged once used due to health concerns.
All warranties are the responsibility of the manufacturer, not
SavingsAhead.com.
Refunds are given by the same method that the order was paid.
Please allow 8-15 days after delivery of your exchange to our
facility for refunds and exchanges to be processed.
If you have any further questions regarding exchanges or need more
information please do send us an e-mail at
sales@savingsahead.com
with your questions.
Back to Customer Care
|
|
|
